Shelter Movers provides moving and storage services at no cost to women and children fleeing abuse. We are the only service of this kind in Canada, and our volunteers are no less exceptional. Every year, in collaboration with community partners, our volunteer teams contribute over 15,000 hours to support people transitioning to lives free of violence and abuse.
Shelter Movers Montreal Region has been operational since September 2020. We are growing and looking to add caring and compassionate people to our volunteer team.
Shelter Movers continues to operate and provide our unique moving and storage services, notwithstanding the COVID-19 pandemic. We have implemented stringent safety measures to protect our volunteers, staff, partners, and clients. While we all do our part to slow the spread of COVID-19 and stay home, we must remember that home isn’t a safe place for many. Those experiencing abuse may have to spend more time in isolation with their abuser. Job loss and financial insecurity have also become more prevalent during the pandemic, statistically leading to an increase in gender-based violence. Shelter Movers has experienced a 30% increase in the demands for our services since the beginning of the pandemic.
The Intake Coordinator gathers information to help moves happen safely and smoothly. This means answering emails and phone calls, and collecting information using templates. When the intake process is complete, the Intake Coordinator reports to the Intake Manager who will assign the move to a Move Coordinator.
This is a key role that requires professionalism, strong communication skills (email and phone), and an ability to serve clients with patience and empathy while looking for solutions and managing expectations. An ability to remain calm in stressful situations, awareness of compassion fatigue and self-care, and maintaining communication with your team, are essential skills for the Intake Coordinator.
This role is ideal for social work and community service worker students, or someone looking to gain experience in the field. Experience in social services and the Violence Against Women (VAW) sector is an asset, but not required. We will provide training and ongoing support.
Being 'on call' during your intake shift to answer phone calls and respond to emails within a set timeframe.
Asking case workers and clients questions from the intake template related to logistics and safety in move planning (i.e. contact info, date/time, access to apartment/elevator, etc.)
Using patience, empathy, and active listening skills in serving people under stress.
Being aware of compassion fatigue, self-care, and working safely.
Informing the Intake Manager when the intake process is complete and a move is ready to be assigned to a Move Coordinator.
One 'on call' shift a week, generally 10:00am to 6:00pm, any day of the week. Please note: an ‘on call’ shift means that the work isn't continuous; it's more a matter of answering messages within a set timeframe during your shift.
This is a work-from-home position, with occasional meetings (in-person and/or conference calls.) A 3 to 6 month commitment is strongly preferred.
Essential Skills & Knowledge
Strong communication skills (email and phone.)
Patience, empathy, and active listening skills.
Ability to remain calm in stressful situations.
Awareness of appropriate boundaries, compassion fatigue, and self-care.
Attention to detail and consistent follow-up.
Reliable work habits.
Shelter Movers volunteers must be at least 18 years of age, complete an interview process, and attend an orientation, in addition to signing a confidentiality agreement and obtaining a criminal record check.
As an Intake Coordinator at Shelter Movers
You’ll have the opportunity to make a positive impact helping women and families transition away from violence/abuse.
You’ll gain experience in the intake process of a social service agency, including direct client interaction and advocacy.
You’ll receive training in preparation for your role, and have access to ongoing training opportunities.
You’ll work with a great team of passionate volunteers and supporters.
After 3 months of satisfactory service, a confirmation of your volunteering can be provided. After 6 months, we'd be happy to provide a personalized reference letter.
If interested, please send a brief description outlining your interest as well as your resume to firstname.lastname@example.org